Chat to speak with one of our online representatives.

Call to speak with one of our representatives, or leave a voicemail if all agents are unavailable and we will get back to you as soon as possible.

FAQs

Shipping Info

Regalis Foods

Access the Regalis Foods Help Center for FAQs, order support, shipping info, returns, and self-service guidance to quickly resolve your customer questions.

Regalis Foods Help Center

How do I contact Customer Service?

What are your hours of operation?

GENERAL

How to store fresh truffles?

How long will fresh truffles stay fresh and delicious?

My truffle has white mold on it, is this ok?

How should fresh truffles be handled and served?

Can I shave a frozen truffle?

Truffles

Should caviar be refrigerated?

How long will caviar keep?

What is the best way to serve caviar?

What is the difference between caviar and roe?

Caviar & Roe

How is seafood shipped?

What should I do upon receiving live seafood?

What if my live seafood arrives in poor condition?

How long does Uni stay fresh once received?

If I notice a fishy smell, should I be concerned?

Seafood

Can I freeze my Wagyu?

Wagyu

PRODUCT CARE

How do I cancel my order?

What should I do if an item is missing from my order?

What happens to my refund if I paid with a gift card?

What is your cancellation policy?

What should I do if the wrong item was delivered?

I ordered a product that was on “pre-order,” will it arrive with my other items?

What should I do if I haven't received my gift card via email?

Returns & Refunds Policy

ORDERS

Can I change the delivery address for my order after placing it?

Can I order products to be delivered to a different location than my account address?

What if my package gets lost or arrives damaged?

How much does shipping cost?

What is your policy for late or disrupted shipments?

When will my order ship and when will I receive it?

How can I confirm the delivery date of my order?

SHIPPING

Is it possible to pick up my order from the warehouse?

PICKUP IN STORE

What do I do if my item(s) arrives damaged?

LOST & DAMAGED GOODS

Do you have a membership or loyalty program?

How can I get a discount?

DISCOUNTS

How can I set up a wholesale account with your company?

Do you offer wholesale pricing for products on your website?

WHOLESALE

Essential information about Regalis, our policies, and how we operate.

Storage, handling, and preparation guidance to ensure every ingredient performs at its peak.

Everything you need to know about placing, modifying, and managing your order.

Delivery timelines, carrier information, and how we protect perishable shipments in transit.

Everything you need to know about picking up your order at our NY warehouse location.

What to do if your shipment arrives compromised, delayed, or incomplete.

Details on promotions, eligibility, and how to apply offers correctly at checkout.

Information for trade partners, account setup, pricing, and ordering support.

All articles

Categories