ORDERS
Everything you need to know about placing, modifying, and managing your order.
How do I cancel my order?
If you need to cancel your order, you may contact our customer service team at [email protected]. Please include your order number and the reason for cancellation in your message. Orders can only be canceled before they have been dispatched.
What should I do if an item is missing from my order?
If an item is missing from your order, you have the option to either have the missing item sent out in a new package or receive a credit for the missing item.
What happens to my refund if I paid with a gift card?
The refund will be issued back onto the gift card used to pay for your order.
What is your cancellation policy?
Orders can be canceled within 24 Hours. Please email our team with your cancellation request as soon as possible. You will receive confirmation of your cancellation if we’re able to make it happen. After this period, we may not be able to cancel your
What should I do if the wrong item was delivered?
If you receive the wrong item, such as sunflower oil instead of olive oil, we will ship the correct item to you immediately. We apologize for any inconvenience caused by the mix-up.
I ordered a product that was on “pre-order,” will it arrive with my other items?
Any item labeled as either “pre-order” or “live/fresh seafood” is subject to availability from our partners. Although we do our best to keep our inventory as accurate as possible, the availability of these items is sometimes unpredictable. In order t
What should I do if I haven't received my gift card via email?
If you haven't received your gift card via email, please reach out to [email protected] and we will resend a new email containing your gift card information. Please check your email to confirm receipt.
Returns & Refunds Policy
Because we ship highly perishable, temperature-sensitive products, we do not accept physical returns. This ensures product integrity and food safety for all customers. If something is not right with your order, we will make it right. We offer refunds