Returns & Refunds PolicyUpdated 13 days ago

Returns

Because we ship highly perishable, temperature-sensitive products, we do not accept physical returns.

This ensures product integrity and food safety for all customers.

Refunds & Reshipments

If something is not right with your order, we will make it right.

We offer refunds or reshipments under the following conditions:

Eligible Issues

• Product arrives spoiled or unsafe to consume
• Items arrive damaged in transit
• You receive incorrect or missing items

To Request a Resolution

Please contact us at [email protected] within 24 hours of delivery and include:

• Order number
• Photos of the product and packaging
• Brief description of the issue

This allows us to quickly assess and resolve your case.

Resolution Options

Once reviewed, we may offer:

• Reshipment (preferred when inventory allows), or
• Refund to original payment method, or
• Store credit, if preferred

Non-Eligible Situations

We are unable to offer refunds or replacements for:

• Orders where delivery was missed, refused, or rerouted by the recipient
• Incorrect addresses entered at checkout
• Requests made more than 24 hours after delivery

Order Cancellations & Changes

Because we prepare perishable items to order:

• Orders cannot be canceled or modified once processing begins
• For pre-orders, changes may be possible prior to fulfillment—please contact us as soon as possible

Our Commitment

We stand behind the quality of everything we ship. If your order does not meet expectations, our team will work with you to find a fair resolution.