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FAQs

Shipping Info

Regalis Foods

<div data-target="system-caviar care-19" id="isPasted">Although freezing caviar will damage its texture and clarity of flavor, we do recommend refrigerating on a bed of ice in the coldest part of the refrigerator - typically the bottom drawer. Please refrigerate immediately upon receipt.</div>

Although freezing caviar will damage its texture and clarity of flavor, we do recommend refrigerating on a bed of ice in the coldest part of the refrigerator - typically the bottom drawer. Please refrigerate immediately upon receipt.

Should caviar be refrigerated?

PRODUCT CARE

Caviar & Roe

How do I contact Customer Service?

What are your hours of operation?

GENERAL

How to store fresh truffles?

How long will fresh truffles stay fresh and delicious?

My truffle has white mold on it, is this ok?

How should fresh truffles be handled and served?

Can I shave a frozen truffle?

Truffles

How long will caviar keep?

What is the best way to serve caviar?

What is the difference between caviar and roe?

How is seafood shipped?

What should I do upon receiving live seafood?

What if my live seafood arrives in poor condition?

How long does Uni stay fresh once received?

If I notice a fishy smell, should I be concerned?

Seafood

Can I freeze my Wagyu?

Wagyu

How do I cancel my order?

What should I do if an item is missing from my order?

What happens to my refund if I paid with a gift card?

What is your cancellation policy?

What should I do if the wrong item was delivered?

I ordered a product that was on “pre-order,” will it arrive with my other items?

What should I do if I haven't received my gift card via email?

Returns & Refunds Policy

ORDERS

Can I change the delivery address for my order after placing it?

Can I order products to be delivered to a different location than my account address?

What if my package gets lost or arrives damaged?

How much does shipping cost?

What is your policy for late or disrupted shipments?

When will my order ship and when will I receive it?

How can I confirm the delivery date of my order?

SHIPPING

Is it possible to pick up my order from the warehouse?

PICKUP IN STORE

What do I do if my item(s) arrives damaged?

LOST & DAMAGED GOODS

Do you have a membership or loyalty program?

How can I get a discount?

DISCOUNTS

How can I set up a wholesale account with your company?

Do you offer wholesale pricing for products on your website?

WHOLESALE

Should caviar be refrigerated?Updated a month ago