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FAQs

Shipping Info

Regalis Foods

<p>When expecting live seafood, we strongly encourage caution and diligence at every step of the way. When unpacking, keep in mind that shells may be sharp and that claws are, by design, very dangerous. Please wear gloves or use kitchen tongs when handling. When expecting live seafood, we strongly recommend planning to consume it within one day of receipt. In the meantime, please keep cold, as seafood will inevitably weaken and die the longer it is out of water and refrigeration.</p>

When expecting live seafood, we strongly encourage caution and diligence at every step of the way. When unpacking, keep in mind that shells may be sharp and that claws are, by design, very dangerous. Please wear gloves or use kitchen tongs when handl

What should I do upon receiving live seafood?

PRODUCT CARE

Seafood

How do I contact Customer Service?

What are your hours of operation?

GENERAL

How to store fresh truffles?

How long will fresh truffles stay fresh and delicious?

My truffle has white mold on it, is this ok?

How should fresh truffles be handled and served?

Can I shave a frozen truffle?

Truffles

Should caviar be refrigerated?

How long will caviar keep?

What is the best way to serve caviar?

What is the difference between caviar and roe?

Caviar & Roe

How is seafood shipped?

What if my live seafood arrives in poor condition?

How long does Uni stay fresh once received?

If I notice a fishy smell, should I be concerned?

Can I freeze my Wagyu?

Wagyu

How do I cancel my order?

What should I do if an item is missing from my order?

What happens to my refund if I paid with a gift card?

What is your cancellation policy?

What should I do if the wrong item was delivered?

I ordered a product that was on “pre-order,” will it arrive with my other items?

What should I do if I haven't received my gift card via email?

Returns & Refunds Policy

ORDERS

Can I change the delivery address for my order after placing it?

Can I order products to be delivered to a different location than my account address?

What if my package gets lost or arrives damaged?

How much does shipping cost?

What is your policy for late or disrupted shipments?

When will my order ship and when will I receive it?

How can I confirm the delivery date of my order?

SHIPPING

Is it possible to pick up my order from the warehouse?

PICKUP IN STORE

What do I do if my item(s) arrives damaged?

LOST & DAMAGED GOODS

Do you have a membership or loyalty program?

How can I get a discount?

DISCOUNTS

How can I set up a wholesale account with your company?

Do you offer wholesale pricing for products on your website?

WHOLESALE

What should I do upon receiving live seafood?Updated a month ago